Shipping to the European Union (EU)

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We are still processing and delivering orders to the EU.

The UK’s Brexit deal means there are no additional tariffs or taxes on product sales to the EU or EEA (European Economic Area) from the UK. However, EU customers will need to provide their company’s EORI code. As before, if you provide an EU VAT number you will not need to pay UK VAT on our invoices. Please beware the carrier will likely require you pay their customs clearance fee and your country’s VAT before they release the goods to you, this is something we have no control over, although if you are VAT registered you should be able to claim that back.

We were already GB EORI registered as an exporter as we have been shipping goods to the Middle East and the USA for many years, so we are familiar with the additional paperwork now required.

For larger items on pallets we can arrange door-to-door shipping (DAP) however you will need to appoint a customs clearance agent (our shippers may be able to assist with this and arrange DDP).

Our products remain CE marked where required, and CE marking remains valid for sales in the UK market until 2022.

 

For customers in Northern Ireland only.

We will provide our XI EORI number on shipping documents. Northern Irish customers will need to provide us their XI EORI number.

For temporary GB-NI measures please see guidance at https://www.gov.uk/guidance/sending-parcels-between-great-britain-and-northern-ireland-from-1-january-2021#moving-goods-from-great-britain-to-northern-ireland-from-1-april-2021 under the heading “Northern Ireland businesses receiving goods from a business in Great Britain valued at £135 or more”.

 

For customers on the island of Ireland (Northern and Republic).

If you order spare parts online you will pay UK VAT and may also be recharged VAT once the goods have crossed the Irish Sea. If you are ordering parts of a significant value we recommend you e-mail us with your requirements, VAT and EORI details to avoid this.

Christmas 2020

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Offices close Thursday 24th December 2020 and reopen Monday 4th January 2021.

Email and voicemail may not be checked whilst the office is closed, for urgent repairs between Christmas and New Year please see yellow section below.

VIP order deadline Wednesday 16th December 2020

VIP orders received after the above date may not arrive before Christmas and be delivered in the New Year instead

Emergency repairs whilst office is closed by Whatsapp or SMS ONLY

Emergency repairs whilst the office is closed are 48 hour response but potentially quicker in some areas and circumstances. Christmas repair requests MUST be sent by Whatsapp or text message to ##### ###### (do not ring this number). Please provide site address, contact details for arranging access and details of the problem you need fixing.

Callouts will be charged at £2.50+VAT per mile plus parking and congestion charges, minimum callout charge of £80+VAT. Labour will be charged at double our normal labour rate (as always the minimum charge is 1 hour and labour will rounded up to the nearest half hour). Attendance on Christmas Day, Boxing Day, New Years Eve and New Years Day will be charged at triple our normal labour rate. Any parts required will be normal prices.

VIP takaway food packaging Christmas tree
Look what's hiding under our Christmas tree!

Wishing all our customers and suppliers Merry Christmas and a Happy New Year

CAD blocks updated for wok cookers

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CAD blocks (DXF AutoCAD 2010) for our CEFT wok range have been updated and now include front and side elevations as well as plan view. These updated drawings have been integrated into our brochures too.

Far East wok cookers are specified by leading consultants, designers, architects and chefs for their blend of reliability, performance and aftersales support; now it’s even easier to insert our specialist Oriental catering equipment into your CAD drawings and kitchen designs.

CAD block (AutoCAD DXF): CEFT wok cooker (standard sizes)

Wok cooker dimensions size plan 2020
wok cooker elevations CAD
Far East 1988

Nostalgia

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Whilst clearing out an office cupboard we found this gem from 1989! Sometimes we forget just how long Far East has been trading (since 1983!), and also the hair cuts sported by directors at the time! Somehow these got transported from our old Carrwood Road factory (remember there?) to our present Coney Green Farm offices (by which point they were already around 15 years old). The image below is the back cover of the same brochure, with our current Managing Director seen in the top left!

Far East 1989

It’s not us!

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We’ve received several phone calls complaining about duct and fan cleaning carried out by the below advert. We are not connected to this advert in any way, we do not know who they are, they are just trying to leverage the good reputation of the Far East name, and we are unable to help you if you have any problems with this firm.
Far East Ventilation

Induction

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No gas? Limited ventilation? No problems! Our new induction wok range gives the performance of a turbo burner with none of the noise, fumes or gas! We’ve got dim sum steamers, noodle boilers and stockpot cookers too.

Far East signage at Coney Green Farm

New head office signage

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We’ve just had this lovely new 3D “FAR EAST” blue logo installed at our Coney Green Farm head office in Clay Cross, Derbyshire by local firm Howson Signs.

Coney Green Farm

Christmas 2019

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Offices close Tuesday 24th December 2019 and reopen Thursday 2nd January 2020.

Email and voicemail will not be checked whilst the office is closed, for urgent repairs please see yellow section below.

VIP order deadline Friday 20th December 2019 for delivery before Christmas

Orders received after the above date may be delivered in the New Year

Emergency repairs whilst office is closed by Whatsapp or SMS ONLY

Emergency repairs whilst the office is closed are 48 hour response but potentially quicker in some areas and circumstances. Christmas repair requests MUST be sent by Whatsapp or text message to ##### ###### (do not ring this number). Please provide site address, contact details for arranging access and details of the problem you need fixing.

Callouts will be charged at £2.50+VAT per mile plus parking and congestion charges, minimum callout charge of £80+VAT. Labour will be charged at double our normal labour rate (as always the minimum charge is 1 hour and labour will rounded up to the nearest half hour). Attendance on Christmas Day, Boxing Day, New Years Eve and New Years Day will be charged at triple our normal labour rate. Any parts required will be normal prices.

Wishing all our customers and suppliers Merry Christmas and a Happy New Year

Far East wok cooker range christmas

Closed morning of Thursday 24th October 2019

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Due to a planned interruption of our head office electrical supply, our offices will be closed throughout the morning of Thursday 24th October 2019. We won’t have any telephones or computers. We are told electricity should be restored around 1 pm.

Update as of 1345 hrs Power restored, we’re open again

Turbo cone upgrade (TUBCN)

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Far East’s fan-assisted turbo burner has been a popular choice for many years because of its combination of reliability, performance, ease of use and service backup – but we’re always looking for ways to improve our products now we’ve made our turbo even better! This improvement comes with all new turbos as standard, but it can be retrofitted by end users to our many existing CE Turbos at minimal cost too.

The new stainless steel “turbo cone insert” (TUBCN) replaces the horseshoe plate (cast iron or stainless steel) that sits in the bottom of the cooker turbo ring; it reduces cooking time by around 15% whilst also collecting spillages and providing additional heat shielding for components. If you need a cast iron ring too, search for “XTRAO“.

Other improvements on our latest turbo burner design include a redesigned pilot and ignition system with improved drainage and shielding that will tolerate water splashing and cleaning.

Turbo insert cone shown alongside turbo burner and cast iron ringTurbo burner with cone insert