Christmas 2023

posted in: News

Office closes Friday 22nd December 2023 and reopens Tuesday 2nd January 2024.

Email and voicemail may not be checked whilst the office is closed, for urgent repairs between Christmas and New Year please see yellow section below. No orders (including online shop) will be processed or dispatched whilst the office is closed.

VIP order deadline Thursday 14th December 2022

VIP orders received after the above date may not arrive before Christmas and be delivered in the New Year instead

Emergency repairs whilst office is closed by Whatsapp or SMS ONLY

Emergency repairs whilst the office is closed aim 48 hour response but potentially quicker Christmas repair requests MUST be sent by Whatsapp or text message to ##### ###### (do not ring this number). Please provide site address, contact details for arranging access and details of the problem you need fixing, also photos are useful so the engineer can check they have the required parts before attendance.

Callouts will be charged at £2.30+VAT per mile plus parking and any tolls, minimum callout charge equivalent to 1 hour labour. Labour is charged at Saturday rates (minimum charge is 1 hour and will rounded up to the nearest half hour). Attendance on Boxing Day & New Years Eve will be charged at Sunday rates (attendance is not possible on Christmas Eve, Christmas Day & New Year's Day). Any parts required will be normal prices.

VIP takaway food packaging Christmas tree
Look what's hiding under our Christmas tree!

Wishing all our customers and suppliers Merry Christmas and a Happy New Year

CAD blocks for CED1 and IW19

posted in: Help guides, News

CAD blocks (DXF AutoCAD 2010) are now available for the CE D1 Compact wok cooker and IW19 induction wok cooker. This includes front and side elevations as well as a plan view.

Far East wok cookers are specified by leading consultants, designers, architects and chefs for their blend of reliability, performance and aftersales support; now it’s even easier to insert our specialist Oriental catering equipment into your CAD drawings and kitchen designs.

CAD block (AutoCAD DXF): CEFT, CED1 and IW19 wok cookers, CEST steamer

wok cooker elevations CAD

HM Queen Elizabeth II

Funeral of HM Queen Elizabeth II – Monday 19 September 2022

posted in: News

We are deeply saddened by the death of Her Majesty Queen Elizabeth II. Our thoughts and condolences are with the Royal Family, as we mourn the loss of our much loved and hugely respected monarch who led with grace and selfless dedication to public duty.

Our offices and factory will be closed during Monday 19th September 2022 to allow employees to pay their respects to Her Majesty The Queen.

The Queen’s Platinum Jubilee 2022

posted in: News

Office closes 5 pm Monday 1st June and reopens Monday 6th June 2022.

Email and voicemail may not be checked whilst the office is closed, for urgent repairs over the Bank Holiday weekend please see yellow section below.

Wishing all our customers and suppliers an enjoyable long weekend!

Emergency repairs whilst office is closed by Whatsapp or SMS ONLY

Emergency repairs whilst the office is closed are 48 hour response but potentially quicker in some areas and circumstances. Jubilee weekend repair requests MUST be sent by Whatsapp or text message to ##### ###### (do not ring this number). Please provide site address, contact details for arranging access and details of the problem you need fixing, photos are useful so the engineer can check they have the requried parts.

Callouts will be charged at £2.50+VAT per mile plus parking, congestion and emission charges, minimum callout charge of £80+VAT. Labour will be charged at double our normal labour rate (as always the minimum charge is 1 hour and labour will rounded up to the nearest half hour). Attendance on Christmas Day, Boxing Day, New Years Eve and New Years Day will be charged at triple our normal labour rate. Any parts required will be normal prices.

Christmas 2021

posted in: News

Office close Friday 25th December 2021 and reopen Tuesday 4th January 2022.

Email and voicemail may not be checked whilst the office is closed, for urgent repairs between Christmas and New Year please see yellow section below.

VIP order deadline Thursday 16th December 2021

VIP orders received after the above date may not arrive before Christmas and be delivered in the New Year instead

Emergency repairs whilst office is closed by Whatsapp or SMS ONLY

Emergency repairs whilst the office is closed are 48 hour response but potentially quicker in some areas and circumstances. Christmas repair requests MUST be sent by Whatsapp or text message to ##### ###### (do not ring this number). Please provide site address, contact details for arranging access and details of the problem you need fixing, photos are useful so the engineer can check they have the requried parts.

Callouts will be charged at £2.50+VAT per mile plus parking, congestion and emission charges, minimum callout charge of £80+VAT. Labour will be charged at double our normal labour rate (as always the minimum charge is 1 hour and labour will rounded up to the nearest half hour). Attendance on Christmas Day, Boxing Day, New Years Eve and New Years Day will be charged at triple our normal labour rate. Any parts required will be normal prices.

VIP takaway food packaging Christmas tree
Look what's hiding under our Christmas tree!

Wishing all our customers and suppliers Merry Christmas and a Happy New Year

VIP takeaway food packaging is now on Instagram

posted in: News

Follow @FarEastVIP on Instagram

We shall be offering lots of fantastic deals and special offers to our followers, look out for hastags like #motheringsunday #rednoseday #globalrecyclingday

Countdown!

Coming out of lockdown soon, we’re sure everyone is thinking about 17th May and looking forward to business as usual. As a helping hand, here are some things you need to remember to prepare for your reopening:

  • Servicing (ensure your wok cooking range is serviced to avoid breakdowns upon reopening)
  • Boiler inspections (does your boiler need its annual inspection?)
  • Kitchen gas inspections (has you safety certificate expired?)
  • VIP takeaway packaging (don’t forget to your VIP boxes if you’re offering takeaway)

Shipping to the European Union (EU)

posted in: News

We are still processing and delivering orders to the EU.

The UK’s Brexit deal means there are no additional tariffs or taxes on product sales to the EU or EEA (European Economic Area) from the UK. However, EU customers will need to provide their company’s EORI code. As before, if you provide an EU VAT number you will not need to pay UK VAT on our invoices. Please beware the carrier will likely require you pay their customs clearance fee and your country’s VAT before they release the goods to you, this is something we have no control over, although if you are VAT registered you should be able to claim that back.

We were already GB EORI registered as an exporter as we have been shipping goods to the Middle East and the USA for many years, so we are familiar with the additional paperwork now required.

For larger items on pallets we can arrange door-to-door shipping (DAP) however you will need to appoint a customs clearance agent (our shippers may be able to assist with this and arrange DDP).

Our products remain CE marked where required, and CE marking remains valid for sales in the UK market until 2022.

 

For customers in Northern Ireland only.

We will provide our XI EORI number on shipping documents. Northern Irish customers will need to provide us their XI EORI number.

For temporary GB-NI measures please see guidance at https://www.gov.uk/guidance/sending-parcels-between-great-britain-and-northern-ireland-from-1-january-2021#moving-goods-from-great-britain-to-northern-ireland-from-1-april-2021 under the heading “Northern Ireland businesses receiving goods from a business in Great Britain valued at £135 or more”.

 

For customers on the island of Ireland (Northern and Republic).

If you order spare parts online you will pay UK VAT and may also be recharged VAT once the goods have crossed the Irish Sea. If you are ordering parts of a significant value we recommend you e-mail us with your requirements, VAT and EORI details to avoid this.

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